Flagship · Business diagnostics
The Gap
Finder
Every team has things nobody says out loud. We find them — and turn them into a short, practical plan.
Scope-based · Price on request
Works for any team
How it works
- 01
Talk
A structured conversation with the people in one team — marketing, sales, operations, customer service or leadership. We ask the questions that get past the usual answers.
- 02
Record(with permission)
Only with informed consent from everyone in the room, we record the session so nothing gets lost. No consent, no recording — we take notes instead.
- 03
Analyze
We review what was said, looking for patterns, repeated frustrations and missing processes. The insight comes from careful human review, not the recording itself.
- 04
Deliver
A concise written Gap Report — issues, opportunities, priorities and recommended actions — then we walk through it with your team.
Trust, built in
Informed consent
We explain how recording works before the session. Anyone can say no, and we'll take notes instead.
Confidential by default
What's said in the room stays between us and the people you choose. Handling is set out in agreed terms.
Never used for promotion
Recordings and quotes are never used in testimonials, case studies or marketing.
Careful handling
Recordings are stored, shared and deleted as agreed with you up front.
Specific confidentiality, storage and retention terms are agreed with each client before any session.
Fair questions
No. The Gap Finder works with any team — sales, operations, customer service, leadership and more. Marketing is just where we started.
Not at all. Bring them along. The report is yours to use with whoever does the work.
A concise written Gap Report: the issues and opportunities we found, how we'd prioritize them, and practical recommended actions. Then a session to walk through it together.
Only with everyone's informed consent. If anyone prefers not to be recorded, we run the session with notes instead.
According to terms we agree with you before the session — including who can access it and when it's deleted. We never use recordings in testimonials or marketing.
It's scope-based — depending on the team, the number of people and what you want to explore. Request a session and we'll send a clear quote.